Job Description Summary

Embrace our motto of “Scientists Helping Scientists” and join our Scientific Support Team! In this role, you will provide product and scientific support to new and existing customers, as well as distributors and sales staff. Support includes communicating directly with customers, delivering technical training, troubleshooting product experiments, and developing scientific tools. You will manage complex issues and product complaints, and develop and apply high-level technical skills and specialized knowledge on one or more product lines. The scientific support team assures training and knowledge transfer within the team and to sales staff. As a Scientific Support Specialist, Operations, you will be responsible for maintaining the highest standard of customer service in a fast-paced and stimulating environment.

Job Description

Duties and Responsibilities 

• Maintain a deep understanding of the STEMCELL portfolio to assist customers with scientific and product-related requests

• Provide detailed information for general inquiries across the entire portfolio, and troubleshoot product complaints; analyze customers’ scientific support needs and feedback, and provide actionable reports to relevant teams

• Maintain timely and accurate documentation of communications with customers and internal stakeholders in the company's CRM system

• Collaborate with internal stakeholders for development of scientific support resources and training for staff and customers

• Assist with training and mentoring new team members on scientific support processes

• Execute ad-hoc projects and tasks as determined by the Manager

Knowledge and Qualifications

• Post secondary degree in a Life Science such as cell biology, biochemistry, or molecular biology

• Experience in the field of stem cell research and mammalian cell culture theory is an asset; 2-4 years of hands-on lab experience is required

• Ability to explain product and scientific information to both experts and non-experts alike

• Strong organizational and time management skills accompanied by good judgment in order to prioritize, multitask and work independently in a fast-paced, positive work environment

• Excellent verbal, written, and interpersonal communication skills

#LI-AB1 #Nonbench #Onsite

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact. 

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

$71,200.00 - $96,400.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.

To apply, please select the “Apply” button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.​​