Job Description Summary

Embrace our motto of “Scientists Helping Scientists” and join our Scientific Support Team! Leverage your broad technical expertise and communication skills to provide scientific support to internal and external customers on products and scientific topics. You will communicate directly with our customers, sharing scientific and technical advice and creatively troubleshooting to solve their problems. As a Specialist, you will develop and apply high-level technical skills and specialized knowledge on our immunology-related product lines. You will work closely and collaboratively with our teams in a fast-paced, stimulating, and rewarding environment, upholding the highest standard of customer service with high-quality, efficient, and effective scientific support.


Please note this is a fixed-term contract with an anticipated end date of December 2027.

Job Description

Duties and Responsibilities

• Provide exceptional customer service and support to internal and external customers, ensuring customer requirements are accurately and promptly met while communicating relevant feedback and requests to necessary teams

• Design, develop, deliver and maintain technical content for internal and external customers, including but not limited to: training curriculum, technical scripts, protocols, tech tips, and other content related to the immunology portfolio

• Collaborate with cross-departmental functional teams such as Marketing, R&D, Sales, and Business Operations to support immunological products

• Participate and assist in program-specific logistics and experimental setup and demonstration as required

Knowledge and Qualifications

• A recent PhD or a Master’s degree in Life Science with at least 1 year of post-graduate hands-on lab experience

• Solid foundation in immunology with proven proficiency in independent experimental design and troubleshooting; experience in Flow Cytometry is required, while experience in immune cell culture or functional assays is a strong asset

• Exceptional interpersonal and verbal communication skills, experience in training, or client service is a strong asset

• An adaptable and innovative mindset, focused on finding efficient technical solutions to help customers overcome research challenges and optimize their workflows

• Strong time-management skills and the ability to work autonomously while thriving in a collaborative, fast-paced biotech environment—perfect for those looking to transition from the bench to industry

#Nonbench #LI-AB1 #Onsite

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact. 

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

$71,200.00 - $96,400.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.

To apply, please select the “Apply” button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.​​