Job Description Summary

The Senior Customer Data Associate reports to the Director, Global Customer Support Experience with alignment to the Master Data Management team. As a Senior Customer Data Associate you will be responsible for the management of existing and creation of new customer accounts within our Enterprise Resource Planning (ERP) system. You will be responsible for our Business Partner (BP) rules, Customer Data policies, and customer data across all STEMCELL systems. You will complete various tasks such as visualizing, transforming, and manipulating data, which will enable you to prepare and present data for trending, and gaining insights from the analysis performed.

If you are driven, self-motivated and enjoy analytical work and problem solving this could be a great next step for you!

Job Description

Duties and Responsibilities

• Responsible for new customer onboarding, data maintenance and governance, quality assurance of business partners, and supporting reporting of hierarchy management

• Analyze data from STEMCELL’s ERP and CRM systems to highlight exceptions and identify opportunities for optimization. Ensure customer data is maintained at the highest level

• Partner with Marketing, Sales Operations, Customer Support, Finance & IT teams to deploy effective data acquisition, integration, and management of customer master policies

• Identify opportunities to digitize and streamline operational data handling and optimize business intelligence capabilities

• Work closely with data quality, metadata and lineage services to ensure conformance of content to enterprise data content, sourcing, and distribution standards and collaborate with Master Data Management team to deploy appropriate tools & processes to support data entry, deduplication, and mastering

• Implement training and education program for customer data consumers to build balanced understanding and use of customer content while ensuring compliance with internal data policies and external regulatory requirements

Knowledge and Qualifications

• Minimum of 3 years of related experience in Data Entry/Service related field

• Experience working with enterprise platforms such as SFDC, S/4 or Magento will be highly desirable 

• SAP Information Steward architect and data quality leadership and implementation experience is an asset

• Data cleansing implementation experience is an asset and strong knowledge of MS Office and G Suite applications

• Experience defining systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures and implementing practical business solutions under multiple deadlines

• Strong interpersonal, verbal/written communication, organization and customer service skills alongside an ability to work in a fast-paced environment and simultaneously manage multiple projects, priorities and deadlines; outstanding project management and time management skills

#LI-KL1 #Onsite

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact. 

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

$71,200.00 - $96,400.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.

To apply, please select the “Apply” button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.​​