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IT Lead, Asia Pacific

LocationShanghai Municipality
Job ID R0001931 Date posted 08/01/2019

Job Description Summary

A new opportunity has arisen to join our growing Information Systems (IS) team at our beautiful, new facility located in Shanghai, China. STEMCELL is searching for a proven individual to lead day-to-day IT operations for offices in the Asia Pacific region.

Responsibilities will vary from hands-on support, to working with global colleagues to maintain apps and services, and engaging with business teams in the Asia Pacific region to understand and advocate-for their needs.

This is a diverse role that is well suited for an individual with strong general technical knowledge, great interpersonal and communication skills, and a proactive attitude. This role should appeal to those who enjoy a broad variety of tasks, and wish to develop skills leading towards a team management role in the future.

This role reports to the Manager of IT (based in Canada), and is additionally accountable to the General Managers for China & Singapore/Australia. This position is based in our office in Shanghai, China, and includes quarterly travel to other offices within the region.

Job Description

Duties and Responsibilities

  • Provide technical support for staff in the Asia Pacific region.  Take ownership of support requests from report to resolution

  • Own IT service operations and performance within the Asia Pacific region.  Collaborate with your global colleagues from other IT teams to identify and resolve recurring issues.

  • Advocate-for the IT needs of business teams in the Asia Pacific region, ensuring STEMCELL’s apps and IT services meet the expectations of our staff.

  • Partner with other STEMCELL teams to deliver successful projects, including the rollout of new applications & building expansions.

  • Build and manage relationships with local suppliers and service providers.

  • As a regional leader within the IT Global Services team, collaborate with your colleagues in North America & Europe ensure that IT services are reliable, responsive and secure for all global staff.  This includes shared accountability for key service levels

  • As a technical leader, this role is also expected to administer and operate some of STEMCELL’s enterprise-wide applications and systems such as Active Directory, and communications tools.  This includes monitoring system status and taking proactive steps to prevent outages.

  • Contribute to the development and maintenance of IT global standards and practices, including identifying and leading improvements to systems & processes.

  • Assist with budget, life cycle and goal planning

  • Other duties as assigned

Qualifications

  • 5+ years of experience in an IT admin or support-lead role including demonstrated experience leading resolution of complex problems

  • Well-rounded knowledge across a wide-breadth of technology, including proven hands-on experience

  • Strong communication skills to understand, influence, and negotiate with internal teams and external partners

  • Demonstrated experience building strong relationships at all levels.  This role will support and collaborate with staff around the globe, so strong communication skills are essential

  • Degree or diploma in a technology related discipline, or a mix of industry certifications and experience

  • Excellent organization skills, including self-management of priorities and deadlines

  • Thrive in a high paced environment, with multiple competing priorities

  • Show a keen interest to learn about new or emerging technologies

  • Ability to work & travel within China

  • Fluent in English, Mandarin

Nice to Have Qualifications

  • Experience supporting business applications such as Salesforce, SAP S4/HANA or Google GSuite.

  • Familiarity or experience with Amazon Web Services (AWS)

  • Experience in applications or systems engineering/operations roles

  • Ability to travel and work outside of China, to support other STEMCELL offices in the Asia Pacific region

  • Prior leadership experience is an asset.  This role is responsible for managing service providers, along with a future local team as STEMCELL continues to grow!

STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore.  Driven by our love of science and our passion for quality, we see ourselves simply as “Scientists Helping Scientists” – standing by our customers to provide outstanding products, technical support and training.  We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree.  STEMCELL is proud to be the largest Biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative and dynamic environment. We offer a competitive salary, excellent benefits and significant career development opportunities.

To apply please select the apply button. You will then be directed to a login screen asking you to set up an account. You must set up an account in order to apply. 

Create an account by selecting the create account button.  You will then be asked for your email and to create a password. Your Password must be eight characters long, contain at least one special character, one capital letter, and a number.Once you have created your password you will be asked to upload your resume. Uploading your resume will provide the ability to auto-populate your application with information from your resume. If you prefer to manually complete all of the fields in the application you can do this by clicking next. You can upload your cover letter as an attachment in the attachments screen. Thank you for your interest in STEMCELL!

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