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Field Application Specialist (South Korea)

LocationSeoul, Seoul
Job ID R0001144 Date posted 11/02/2018

STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore.  Driven by our love of science and our passion for quality, we see ourselves simply as “Scientists Helping Scientists” – standing by our customers to provide outstanding products, technical support and training.  We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree.  STEMCELL is proud to be the largest Biotechnology employer in Canada.

Job Description Summary

The Field Applications Specialist, based in Seoul, will provide scientific and technical support for customers and Distributors related to Cell Separation and Immunology product lines. The purpose of this position is to create value for our customers and build on STEMCELL’s reputation for delivering outstanding customer service resulting in revenue growth.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative and dynamic environment. We offer a competitive salary, excellent benefits and significant career development opportunities.

Job Description

Duties and Responsibilities

  • Provide product and scientific knowledge to our customers and Distributors through phone calls, emails or site visits

  • Work with Sales Reps and Distributors to perform routine and technically challenging demos for customers/potential customers as required

  • Work with Manager and Distributors to prioritize work with different customers

  • Respond to and document customer complaints to ensure resolution in a timely manner

  • Monitor competitor products and assess product performance in market place

  • Teach and train Distributor staff on the use of products

  • Visit key labs to trouble-shoot and optimize protocols

  • Execute and assist in the product education of customers and distributors

  • Assist in part maintenance and repair of demo units if requested

  • Represent STEMCELL Technologies at conferences, workshops and trade shows as required

  • Perform analysis on demos and market as required

  • Assist in revenue generation to meet revenue targets

  • Provide market feedback to R&D scientists

  • Provide recommendations for product development and improvement to R&D scientists

  • Work with Manager and Distributors to develop sales strategies for the territory

Qualifications

  • MSc or PhD in Immunology or an Applied Science

  • Excellent execution of laboratory techniques

  • Outstanding reading and written Korean and English are essential

  • Excellent communication, interpersonal, and critical thinking skills

  • Strong time management and organizational skills

  • Ability to work independently is essential

  • Ability to explain complex scientific and technical information to both experts and non-experts alike

  • Excellent trouble-shooting and customer service skills

  • Strong interest in current scientific literature

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative and dynamic environment. We offer a competitive salary, excellent benefits and significant career development opportunities.

To apply please select the apply button. You will then be directed to a login screen asking you to set up an account. You must set up an account in order to apply. 

Create an account by selecting the create account button.  You will then be asked for your email and to create a password. Your Password must be eight characters long, contain at least one special character, one capital letter, and a number.Once you have created your password you will be asked to upload your resume. Uploading your resume will provide the ability to auto-populate your application with information from your resume. If you prefer to manually complete all of the fields in the application you can do this by clicking next. You can upload your cover letter as an attachment in the attachments screen. Thank you for your interest in STEMCELL!

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