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IT Support Analyst

LocationGrenoble, Auvergne-Rhône-Alpes
Job ID R0001618 Date posted 04/02/2019

Job Description Summary

A new opportunity has arisen to join our growing Information Systems (IS) team at our facility located in Grenoble, France. STEMCELL is searching for a proven individual to lead day-to-day IT support for our French Office, and work as a member of our collaborative team to support other offices in the region.
Responsibilities will vary from hands-on support, to working with global colleagues to maintain apps and services, and engaging with project teams in the European region to build and deliver corporate projects.

This is a diverse role that is well suited for an individual with strong general technical knowledge, great interpersonal and communication skills, and a proactive attitude. This role should appeal to those who enjoy a broad variety of tasks, and wish to develop skills working with cloud technologies.

This role is based in Grenoble, France, and reports to the IT Lead, Europe (based in the UK). Expectations for this role include collaborating with other STEMCELL IT colleagues from the rest of Europe, North America and the Asia Pacific region, and may include annual travel to other offices within the region.

Job Description

Duties and Responsibilities

  • Provide technical support for staff in the European region.  Take ownership of support requests from report to resolution.

  • Collaborate with your global colleagues from other IT teams to identify and resolve recurring issues.

  • Act as STEMCELL's IT representative for our Grenoble, France office.  Work with local business teams to ensure IT apps & services meet their needs, and align with global standards.

  • Administer and operate some of STEMCELL’s enterprise-wide applications and systems such as Active Directory, and communications tools.  This includes monitoring system status and taking proactive steps to prevent outages.

  • Partner with other STEMCELL teams to deliver successful projects, including the roll-out of new applications & building expansions.

  • Contribute to the development and maintenance of IT global standards and practices, including identifying and leading improvements to systems & processes.

  • Perform regular scheduled maintenance, including updating documentation, and respond to operational emergencies and system failures.

Qualifications

  • Previous experience in the IT field.

  • Substantial experience in an IT support role, including demonstrated experience leading troubleshooting and resolution of complex problems.

  • Degree or diploma in a technology related discipline, or a mix of industry certifications & strong experience.

  • Exhibit an excellent customer service focus; always striving to deliver the best support for our staff!

  • Possess excellent problem-solving skills to efficiently resolve root issues.

  • Strong organizational and time management skills accompanied by good judgment in order to prioritize, manage and work with limited guidance in a fast-paced, dynamic work environment.

  • Confident, results-oriented individual; lead by example and demonstrate a ‘can do’ attitude.

  • Demonstrate curiosity learn about new tools and technologies.

STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore.  Driven by our love of science and our passion for quality, we see ourselves simply as “Scientists Helping Scientists” – standing by our customers to provide outstanding products, technical support and training.  We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree.  STEMCELL is proud to be the largest Biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative and dynamic environment. We offer a competitive salary, excellent benefits and significant career development opportunities.

To apply please select the apply button. You will then be directed to a login screen asking you to set up an account. You must set up an account in order to apply. 

Create an account by selecting the create account button.  You will then be asked for your email and to create a password. Your Password must be eight characters long, contain at least one special character, one capital letter, and a number.Once you have created your password you will be asked to upload your resume. Uploading your resume will provide the ability to auto-populate your application with information from your resume. If you prefer to manually complete all of the fields in the application you can do this by clicking next. You can upload your cover letter as an attachment in the attachments screen. Thank you for your interest in STEMCELL!

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