Job Description Summary

Are you a highly motivated and independent self-starter that has a strong background in electrical and/or mechanical engineering? Do you thrive on complex problem solving and customer service? The Field Service Engineer role may be the right fit for you!

As a Field Service Engineer, you will be ensuring STEMCELL research instruments are properly tested, assembled and maintained at the highest possible standard. You will also be required to travel domestically and internationally to independently troubleshoot and service various STEMCELL research instruments across different sites in Europe.

By supporting and providing our teams with technical support you will help us advance scientific research and our mission of scientists helping scientists.

Job Description

Duties and Responsibilities:

• Perform on-site and in-house servicing, preventative maintenance, installation and qualification of instruments and their components.

• Propose solutions to instrument issues and service problems from low to moderate complexity.

• Provide technical support to customers via telephone, email, and on-site service for operational or maintenance aspects of instruments to minimize customer downtime.

• Maintain the fleet of demo instruments and ensure top performance by conducting regular inspections and repairs.

• Assist in training team members across the field services team.

• Comfortable with domestic and international travels within Europe.

Knowledge and Qualifications:

• Technician with vocational degree in electrical and/or mechanical engineering. B. Eng. or equivalent, M. Eng or equivalent in electrical and/or mechanical engineering. Graduates, Technicians or Engineers are welcome to apply.

• Ideally first experiences with robotics, vision systems, liquid handling, automation, machine controls, and software systems.

• Excellent communication skills in English and German (verbal, written and presentation).

• Graduates, Technicians or Engineers are welcome to apply.

• Ideally first experiences with robotics, vision systems, liquid handling, automation, machine controls, and software systems.

STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore.  Driven by our love of science and our passion for quality, we see ourselves simply as “Scientists Helping Scientists” – standing by our customers to provide outstanding products, technical support and training.  We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree.  STEMCELL is proud to be the largest Biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact. 

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

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