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Scientific Support Associate

LocationBurnaby, British Columbia
Job ID R0003796 Date posted 01/11/2022

Job Description Summary

The Scientific Support Associate is responsible for administering the day-to-day operations of the Scientific Support training laboratory, from the direction of the Laboratory Manager, to meet STEMCELLs Quality and Safety standards and regulations.

The Scientific Support Associate will independently and simultaneously maintain various mammalian cell cultures (iPSCs, organoids, and primary isolated cells) for the implementation of multiple training programs while maintaining accurate written records of laboratory procedures.

The Scientific Support Associate will use knowledge of STEMCELL’s procedures and protocols to help identify abnormal cultures, in collaboration with the Lab Manager or other Subject Matter Experts, and exercise troubleshooting skills to determine and correct the root cause of the problem.

They will assist or lead the administration of training programs, including preparing training booklets, ordering laboratory reagents, and organizing internal logistics for the delivery of training programs to customers and internal staff.

This role also greatly contributes to the company’s core vision of Scientists Helping Scientists™ by providing comprehensive educational services to staff, clients, and distributors.

Job Description

Duties & Responsibilities:

  • Collaborate with departmental functional teams to manage the training laboratory which includes daily operations, equipment maintenance, reagent ordering and inventory, user safety, and security protocols in accordance with regulatory and quality compliance to ISO 9001:2015.

  • Ensure the efficient and safe day-to-day operations of the training laboratory according to the 5S principles.

  • Independently maintain various mammalian cell lines used to deliver training programs.

  • Provide training on Laboratory Housekeeping Best Practices.

  • Organize and implement logistics for internal and external training programs.  

  • Collaborate with Subject Matter Experts to design, develop, and implement the frameworks for new training programs.

  • May assist Subject Matter Experts to revise and develop new instructional material and support training.

  • Participate in process optimization projects to improve training efficiency, effectiveness, and increase the visibility of scientific training services.

  • When required, assist with the coordination and administration of the scientific support programs and operations.

  • Maintain a high level of service and professionalism to all our customers.

  • Occasional weekend work (Saturday and/or Sunday) may be required. 

  • Execute ad-hoc projects as determined by your direct manager.


  • Bachelor’s degree with a minimum of 3 years of work experience or a Master’s degree with a minimum of 1-year work experience or a Ph.D. with no work experience in life sciences.

  • Experience with mammalian cell culture and troubleshooting is required. 

  • Demonstrated understanding and/or experience with cell separation theory and techniques.

  • Excellent communication, interpersonal, multi-tasking, and critical thinking skills are required.

  • Previous administrative work experience, especially in project management, is an asset.

  • Ability to work effectively both independently and as part of a dynamic team.

  • Ability to explain scientific and technical information to both experts and non-experts alike.

  • Demonstrated ability to meet short- and long-term project deadlines.

  • Strong time management and organization skills.


STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore.  Driven by our love of science and our passion for quality, we see ourselves simply as “Scientists Helping Scientists” – standing by our customers to provide outstanding products, technical support and training.  We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree.  STEMCELL is proud to be the largest Biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative and dynamic environment. We offer a competitive salary, excellent benefits and significant career development opportunities.

To apply please select the apply button. You will then be directed to a login screen asking you to set up an account. You must set up an account in order to apply. 

Create an account by selecting the create account button.  You will then be asked for your email and to create a password. Your Password must be eight characters long, contain at least one special character, one capital letter, and a number.Once you have created your password you will be asked to upload your resume. Uploading your resume will provide the ability to auto-populate your application with information from your resume. If you prefer to manually complete all of the fields in the application you can do this by clicking next. You can upload your cover letter as an attachment in the attachments screen. Thank you for your interest in STEMCELL!


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