IT Support Analyst
Job Description SummaryAre you an IT Support Analyst looking to join an energetic, fast-moving and passionate IT Operations team? Do you want to own responsibility for day-to-day operations and support of apps, tools and equipment? This is a varied role, including directly supporting staff and proactive maintenance/improvements of our cloud-hosted systems.
Duties and Responsibilities
Work with the IS Department and Business to evaluate user requests, clarify objectives and functional requirements for new or modified computer programs; assist in determining feasibility, time requirements, compatibility with current system and system capabilities
Offer creative initiatives, identify opportunities for improvement, and collaborate on delivering the best solutions
Monitor ongoing performance of systems and develop updates or modifications according to business needs
Skills and Qualifications
3+ years of IT experience, including at least 1 year in a Tier2 support role
Experience supporting web and cloud based IT systems & applications like Google or Microsoft Office365
ITIL and AWS are a strength
This role requires being fully vaccinated against COVID-19 as per STEMCELL’s vaccination policy, the current recommendations by local health authorities and as required by public health orders in place from time to time, including any COVID-19 boosters as recommended by local health authorities and as required by public health orders in place from time to time.
STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore. Driven by our love of science and our passion for quality, we see ourselves simply as “Scientists Helping Scientists” – standing by our customers to provide outstanding products, technical support and training. We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree. STEMCELL is proud to be the largest Biotechnology employer in Canada.
This is an opportunity to work with highly motivated colleagues in a science-oriented, creative and dynamic environment. We offer a competitive salary, excellent benefits and significant career development opportunities.
To apply please select the apply button. You will then be directed to a login screen asking you to set up an account. You must set up an account in order to apply.
Create an account by selecting the create account button. You will then be asked for your email and to create a password. Your Password must be eight characters long, contain at least one special character, one capital letter, and a number.Once you have created your password you will be asked to upload your resume. Uploading your resume will provide the ability to auto-populate your application with information from your resume. If you prefer to manually complete all of the fields in the application you can do this by clicking next. You can upload your cover letter as an attachment in the attachments screen. Thank you for your interest in STEMCELL!