Instrumentation Applications Specialist
Job Description SummaryAre you looking to use your scientific background in a purpose-driven role? At STEMCELL Technologies, Canada’s largest biotechnology company, your work will have a direct and positive impact on advancing scientific research in fields such as cancer, immunology, and tissue engineering. As an Instrumentation Applications Specialist, you will provide scientific and technical support for customers and Sales Representatives for our cell separation, media and instrumentation products. You will have the opportunity to support our customer’s applications and build on STEMCELL’s reputation for delivering outstanding service.
International travel to customer sites is a significant part of this position.
Duties and Responsibilities
- Prepare and perform routine and technically challenging instrument demos for existing and potential customers
- Develop, troubleshoot and optimize protocols for new and existing customers
- Assist Service and Sales team with instrument installation and qualification; teach and train customers and internal staff on the use of products
- Execute and assist in the product education of in-house personnel, customers and distributors
- Respond to and document customer issues to ensure resolution in a timely manner; work with Engineering and Technical Support Staff as required
Knowledge and Qualifications
- Bachelors degree with 2-6 years of relevant experience in Immunology, Hematology, Molecular Biology or an Applied Science or MSc with less than 4 years of relevant experience
Excellent communication and interpersonal skills both in one-on-one and group settings
Highly organized with strong attention to detail and accuracy
Ability to explain scientific and technical information to both experts and non-experts alike
Ability to travel up to 50% of the time
STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore. Driven by our love of science and our passion for quality, we see ourselves simply as “Scientists Helping Scientists” – standing by our customers to provide outstanding products, technical support and training. We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree. STEMCELL is proud to be the largest Biotechnology employer in Canada.
This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.
STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.
As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.
NOTE: STEMCELL’s vaccination policy requires that all candidates for this role be fully vaccinated against COVID-19 (including boosters), as currently recommended or required by local health authorities and public health orders, unless an exemption from this policy is approved through our accommodation request process.
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