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STEMCELL Technologies has become aware of a scam wherein somebody is offering remote job opportunities, posing as STEMCELL Hiring Management during interviews, then providing fraudulent employee agreements and checks. We have reported this criminal activity to the appropriate authorities and our online security team is working hard to ensure that it is dealt with. Please be advised that all legitimate employment opportunities at STEMCELL, including any jobs advertised on third party sites such as Glassdoor, Indeed, LinkedIn, or other local job boards will also be posted at jobs.stemcell.com, and any employment applications must be submitted directly to STEMCELL Technologies through that site. Further, all email correspondence with STEMCELL will be through an official "@stemcell.com" email address - you will never receive an email from STEMCELL via gmail or any other email domain. If you have seen a questionable employment posting or would like to verify whether a posting is valid, please contact hr@stemcell.com. If you are concerned that you have fallen victim to this scam, we encourage you to contact your local law enforcement, as well as your financial institution, credit card companies, and credit bureau to report the fraud and follow any further actions that these entities may suggest.

Work at STEMCELL

Explore the exciting career paths at STEMCELL, which include competitive benefits and opportunities to achieve your full potential with growth-driven training and development.

Customer Service Associate

Burnaby, Canada

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People in a lab

Passionate and resourceful
problem solvers

People in a lab

Possess theoretical and
technical expertise

People in a lab

Collaborators with the ability to
present complex ideas

Are you looking for a way to have a broad and immediate impact on the scientific community? Want to work for an international, fast-paced, growing company that supports the advancement of health sciences research globally?

STEMCELL offers exciting, meaningful careers for graduates with advanced scientific training who wish to continue with a research-based career, or those who are looking to support science away from the lab bench, with opportunities for development and diverse career trajectories.

In addition to the theoretical and technical expertise developed through rigorous graduate training, we love the passion and tenacity that we see in our PhD-level employees. We look for graduates with advanced problem solving skills, the ability to troubleshoot and navigate tough questions. Other skills developed by PhDs such as mentoring colleagues and presenting complex ideas verbally and in writing are essential to succeed in science, in any setting.

Our employees share a passion for science and its ability to make a difference in the world, and we thrive in a community of like-minded, driven, interesting individuals, each of whom brings their unique expertise and experiences to the table

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Values

  • Innovation
  • Responsiveness
  • Quality
  • Collaboration
  • Integrity

Success Profile

What do you need to be a successful Scientist at STEMCELL Technologies?  Here are the top traits we are looking for.

  • Ambitious
  • Collaborative
  • Inventive
  • Leadership
  • Results Driven
  • Problem Solver

Benefits/Rewards

  • People in a lab

    Dental

  • People in a lab

    Vision

  • People in a lab

    Professional Development

  • People in a lab

    Maternity and Paternity Leave

  • People in a lab

    Life and Disability Insurance

  • People in a lab

    Work/Life Balance

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Responsibilities

Job ID R0003475 Date posted 09/14/2021

Job Description Summary

STEMCELL Technologies is looking for a Customer Service Associate to join the North American team! The Customer Service Associate will work as part of the dynamic team that is responsible for ensuring our quality products continue to support scientists across the country. We are looking for someone who can deliver exceptional customer experience to researchers and colleagues. This is a great entry level biotech position that teaches you our day to day business, and offers opportunities for growth within the organization.

Each day is a different adventure in Customer Service, providing new opportunities to problem solve and wow our customers.

Job Description

Duties and Responsibilities

  • Process a variety of customer orders for an assigned territory into the ERP system accurately. This includes all materials and services on the STEMCELL Catalog: reagents, proficiency testing, primary cells, custom orders, instruments, training course etc.

  • Ensure timely and accurate data entry into our ERP system.

  • Manage Open Sales Orders to identify and resolve issues leading to successful shipments of orders to customers.

  • Review web orders submitted via Stemcell.com, and process credit card payments.

  • Provide exceptional service to all external and internal customers.

  • Respond to customer inquiries in a timely manner in writing and over the phone.

  • Collaborate cross departmentally across Operations, Sales and Marketing to communicate and meet customer requests in a timely fashion.

  • Collaborate with Finance to follow up with customers on any collection, invoice or credit card issues.

  • Act as a custodian of inventory that is warehoused in various locations, including inventory on hold.

  • Meet Departmental Key Performance Indicators around Order Processing and Accuracy.

  • Provide reception coverage as required.

Qualifications

  • Bachelor’s degree required.

  • Proven customer support experience or experience as a client service representative.

  • Flexibility to work different shifts and provide some holiday coverage (6am – 5pm PST).

  • Proven Troubleshooting and Problem Solving Skills.

  • Strong phone contact handling skills and active listening.

  • Excellent verbal and written communication skills.

  • Ability to multi-task, prioritize and manage time effectively in a fast-paced environment.

  • Fluency in English required.

  • Ability to speak native languages in Global Regions is required.

#united

STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore.  Driven by our love of science and our passion for quality, we see ourselves simply as “Scientists Helping Scientists” – standing by our customers to provide outstanding products, technical support and training.  We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree.  STEMCELL is proud to be the largest Biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative and dynamic environment. We offer a competitive salary, excellent benefits and significant career development opportunities.

To apply please select the apply button. You will then be directed to a login screen asking you to set up an account. You must set up an account in order to apply. 

Create an account by selecting the create account button.  You will then be asked for your email and to create a password. Your Password must be eight characters long, contain at least one special character, one capital letter, and a number.Once you have created your password you will be asked to upload your resume. Uploading your resume will provide the ability to auto-populate your application with information from your resume. If you prefer to manually complete all of the fields in the application you can do this by clicking next. You can upload your cover letter as an attachment in the attachments screen. Thank you for your interest in STEMCELL!

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